SCN  Seattle Community Network
Telnet

User Advisory - System Outage


This is SCN's alternate web page (www2.scn.org).

If you reached this while trying to reach any www.scn.org web page, then SCN's web server is probably unavailable. Perhaps there was a transient problem. But: if repeated attempts end up here then then the web server is not currently available. Hopefully the 'telnet' button above still works, but the other pages and services are currently not available. In the event of an extended outage check below for status.

If you are logged in to SCN and you reached this while starting lynx, then the main web server is most likely down; the SCN web pages are currently not available. Unless there are other problems you should still be able to reach the rest of the World Wide Web. (Use the 'G' command to enter the URL.)

Mail users checking SCN mail accounts during a system outage will likely find that the mail server also is unavailable. If the mail server is down you will not be able to access your SCN mail account to read or send mail either through SCN login or through IMAP/POP access.

Note that if the web server is down it is quite likely that outbound e-mail is not going out. You can send messages, but they will be stored until outbound service is restored.

Our volunteers are working on fixes and we will post progress on this page.

SCN's phone number is 206-365-4528 and our regular help email address is help@scn.org. Our temporary alternate help email address is scn.helpdesk@gmail.com.

Our mailing address is:
Seattle Community Network Association
PO Box 15942
Seattle WA 98115

We apologize for any inconvenience you may be experiencing with our services and appreciate your patience.

- The SCN Volunteers


December 4, 2016, 11:34:

Today volunteers worked on-site to improve the memory and storage subsystems in the replacement machine.

December 2, 2016, 19:11:

Volunteers have restarted the system after installing security upgrades. Work continues on the replacement system.

November 30, 2016, 21:04:

Our volunteers donated quite a bit of time from their holiday, making significant progress toward configuring a replacement machine. Unfortunately however we have found additional hardware problems and disk errors in the old machines which will have to be solved in order to recover data from the old disks. We will be continuing into December and hope to have better news for you soon.

To the many of you who have recently communicated your support, and to all of our community network members, thank you again for bearing with us.

November 19, 2016, 16:38:

Our volunteers spent the day working on the system replacement, and were able to get a replacement machine powered up, memory and disks installed and physically connected to the network. We're now able to start configuration, and we will be working on that over the holiday and into December.

After the system is configured and we're able to verify that it is fully operational, our next steps will be to install services on the replacement machine, and to pick back up with investigating the earlier problem we had encountered last month with the email service.

November 15, 2016, 18:55:

We had an unexpected shutdown of all machines due to additional problems. Our apologies for this extended outage.

We have located parts for the candidate replacement machine and are testing the configuration. We'll update with results of our preliminary tests. Thanks for your continued patience.

November 13, 2016, 23:01:

We are continuing to work on putting a replacement machine in place. Although we have no firm estimate for when SCN services will be restored, we are hoping to be back onine by next week if possible.

November 12, 2016, 19:22:

All SCN machines are currently down and all services are unavailable, including web and mail.

Our volunteers successfully replaced a faulty memory module in our main server. Unfortunately other problems prevented the machine from booting properly.

We are working on bringing online a replacement machine as soon as we can.

November 10, 2016, 23:01:

The SCN machines are of a rare vintage; fortunately, however, we were able to locate replacement parts.

The repair process will take some time, including dismantling, disconnecting and moving the SCN machine stack, repairing the affected machine, then re-assembling and re-testing our system and all services.

We again apologize for any inconvenience and appreciate your continued patience.

We will post status as soon as we are able to more accurately assess the state of the machines and the feasibility of our planned fix - probably by Sunday, November 13.

November 6, 2016, 14:50:

One problem has been identified: a bad memory module. We're working on a fix now.

November 4, 2016, 10:30:

The SCN main machine has a hardware problem and is offline. No services are available, including web access, file access, log in, mail.

November 4, 2016, 00:30:

The Seattle Community Network mail service is experiencing a system problem. Outbound email is not being sent properly. We're investigating.

The SCN system is also undergoing much-needed maintenance, requiring significant time from our volunteers. Some of you may be experiencing longer-than-usual response times when requesting account registration changes and using other SCN services.



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