Keith Gormèzano's Administrative Assistant Experience at the UW

Keith Gormèzano's
Work Achievements at Harborview and UW Medical Centers

Organizational/Multi-tasking: Managed multiple concurrent projects with overlapping deadlines.
Consistently among the top 3-4 staff out of 11 who finished 100% of their accounts.
Independently reviewed (with attention to deta il) 725+ confidential files a month in spite of frequent interruptions.
Was one of two staff persons promoted into next level position or its equilvalent.
Time Management: Used tickler (suspend) file to follow-up on correspondence or problem files.
Finished assignments in 75% of the time allocated.
Editing/Writing: Condensed 1-4 page technical articles into 1-2 paragraphs. Designed 8 new office forms.
Composed persuasive letters, training material, news releases, and articles for publication in plain English.
Newsletters: On tight deadline, reduced production time 28%.
Edited monthly 30 page newsletter (circulation 650) with 100+ articles.
Teamwork: Volunteered to do co-member's work before being asked.
Encouraged co-workers to apply for promotions. Gave direction to 3 staff persons. Worked in spite of 5" snowstorm.
Made 9 recommendations to improve customer ser vice.
Telephone: Called 275 accounts a month.
In spite of hearing loss, answered 75 daily incoming calls by third ring.