Contract Professional or Freelance Administrative, Executive, and Project Management Assistant, various Fortune® 500 and temporary service companies, Seattle, WA. 1993-present.

Companies included (list of accomplishments and skills follow this list):

• A Mutual Friend^TM, an introductions service
• Airborne Express (transportation/shipping)
• Airtouch formerly U.S. West Communications (wireless communications)
• Digital Harmony Technologies, Inc. (consumer electronics using IEEE-1394 technology)
• GNA (diversified financial services)
• HealthDimensions, Inc. (health care consulting)
• Ken Hatch, Hatch Enterprises, Inc. (Media consulting. Mr. Hatch was the former President and Chairman of KIRO TV in Seattle and former President of Lou Tice's Pacific Institute also in Seattle.)
• Metro/King County (transportation and government)
• Olsten Staffing Services
• Office Team (temporary administrative staffing services)
• Pepsi-Cola
• QualMed (health insurance)
• Safeco (insurance)
• Seattle Metropolitan Credit Union (formerly Seattle Federal Credit Union and City Credit Union)
• Shannon & Wilson (geotechnical and environmental engineering firm)
• Starbucks® (food and drink)
• U.S. West Communications (communications)
• Washington Energy Company (holding company)
• Washington Natural Gas (energy)
• West Coast Fish (fish wholesaler)

List of Accomplishments and Skills Used:

• Organization: Reorganized 6400 files. Thanked by clients for willingness to learn new software and office procedures.

• Computers: Used advanced skills in:
  • word processing (mail merge, macros)
    
  • spreadsheets (link budget sheets, formulas)
    
  • presentation (linked to other programs)
    
  • database (custom reports and queries)
    
  • scheduling (maintained department payroll, vacation, and training schedules,
    managed 2 managers schedules) software.
    
  • accounting (maintained books)
  • project management (created 120 task list with resource allocation)
    
  • Held positions requiring 50-60 WPM typing speed.

• Training/Supervision: Taught courses in or tutored staff in computer software.
  Wrote or rewrote training or technical (office procedures) manual.
  Chaired meetings which ended on time.

• Meetings: Coordinated conference, catering, and room arrangements for 45 attendee seminar.

• Marketing: Wrote flyers and news releases for mailings to 850 clients and media with 24% response rate.

• Travel: Made travel arrangements.

Administrative Support, Harborview and UW Medical Centers, Seattle, WA. 1990-1993.

• Organizational/Multi-tasking: Managed multiple concurrent projects with overlapping deadlines.
  Consistently among the top 3-4 staff out of 11 who finished 100% of their accounts.
  Independently reviewed (with attention to detail) 725+ confidential files a month in spite of frequent interruptions. Was one of two staff persons promoted into next level position or its equilvalent.

• Time Management: Used tickler (suspend) file to follow-up on correspondence or problem files.
  Finished assignments in 75% of the time allocated.

• Editing/Writing: Condensed 1-4 page technical articles into 1-2 paragraphs. Designed 8 new office forms.
  Composed persuasive letters, training material, news releases, and articles for publication in plain English.

• Newsletters: On tight deadline, reduced production time 28%.
  Edited monthly 30 page newsletter (circulation 650) with 100+ articles.

• Teamwork: Volunteered to do co-member's work before being asked.
  Encouraged co-workers to apply for promotions. Gave direction to 3 staff persons. Worked in spite of 5" snowstorm.
  Made 9 recommendations to improve customer service.

• Telephone: Called 275 accounts a month.
  In spite of hearing loss, answered 75 daily incoming calls by third ring.

Property Manager, Real Estate Agent, and VISTA (now AmeriCorps*VISTA) volunteer, Seattle, WA. 1982-1989.

• Real Estate Agent, KAMAS and Jim Stacey Realty, Seattle, WA. 1988-1989.
  Was top listing agent for Jim Stacey. Served as Arbitrator for industry.
  Taught other agents how to use computer to market their listings.

• Legal Assistant or Legal Secretary, H. Tony Martin, Norm Cohen, Thomas Geiseness and Associates,
  and Schroeter Goldmark & Bender, Seattle, WA. 1986-1987. Managed case files. Performed legal research.
  Drafted letters for senior partners to sign.

• Property Manager, Washington Park Apartments, Seattle, WA. 1982-1987.
  Managed diverse apartment building in Madison Valley. Prepared leases. Established fair move-in standards.
  Increased profits 36%. Supervised 2 seasonal staff. Reduced tenant's utility bills.

• VISTA volunteer, Fremont Public Association (FPA) and Pike Market Senior Center (PMSC)
  (United Way Agencies), Seattle, WA. 1982-1983. Created employment program for the FPA.
  Assisted in researching and writing grant applications for the PMSC.

• Public Information Officer, Operation Improvement Foundation, Seattle, WA. 1980-1981.
  Wrote news releases, appeared on TV, and spoke on the radio.