It a goal of this company to most efficiently use its resources. Unsolicited sales calls invariably waste these resources, which are best directed to developing our business and serving our customers.

The Policy

All sales solicitations by telephone are to be refused. If a sales person wishes to present a product or service, they are invited to send the information, including a telephone number, to us at the appropriate office. If we are interested, we shall get in touch with the vendor on our initiative. Pricing details should be included for consideration.

Callers with established business relationships are to be requested to provide their phone number for call back. Calls will not be put through without the "call back" number.

Receiving Unsolicited Sales Calls

Callers are to be advised of our policy not to accept unsolicited sales calls, and not to transact business based on such calls. This includes "follow-up" calls and similar solicitations.

Give the caller the address to which correspondence is to be sent, and advise them to include all relevant details including pricing. If we are interested, we will reply.

Occasionally a telephone offer will be presented to us which we determine benefit the company. In such a case, it is company policy to communicate the specifics of that offer to our established or competing vendors. In that way we receive the "best deal" and maintain loyalty to our vendors.

Names of employees are not to be given out for sales calls; instead the information should be sent to the cognizant department.

Company rules concerning proper handling of incoming calls does not apply to incoming sales calls, due to the unusual nature of these calls. This applies to hold times, proper telephone technique and other customer relations issues.

originally posted 14-july-01   rev August 22, 2004 Stan Protigal   webspace courtesy Seattle Community Network